5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have found is that most security guard companies are capable of providing the service that property managers want, but also often do not because of a lack of continuing quality control procedures.
Safety guard companies are unlike any seller a property supervisor usually hires. If you employ a painter, you are able to see whether or not they are doing their tasks by taking a look at the walls. But when you employ a security guard business, how often can you see if the protector company is doing their job including running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your guards. In the majority of cases they likely are, but it is crucial to implement a method of verification and quality control to ensure that problems connected with the deficiency of doing these tasks do not begin to happen.
In this guide we’ll discuss five (5) simple steps to enhancing your security guard service and attaining everything you imagine as your perfect building site security guard.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they could begin working as security guards. If your state is among those states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security provider and inquire does it look adequate.
It is also your security guard company performing background and drug screenings on all of your defenses until they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another excellent method to screen if the protector is a fantastic fit for your property is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This first conversation will tell you a good deal about what to expect from this guard and it provides you a chance to request a different guard if you feel it is necessary.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his assigned land is not as complete. We call the orientation for the assigned land”Website Specific Training”. Learn What your site specific training looks like:
• Does it happen at your property?
• Who does the training?
• How long is each officer trained?
• How long can the security company double lender? (Double banking is the process of experiencing a seasoned guard working in precisely the exact same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the response to each of these questions and be certain they match what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and your site specific training to get an understanding of what goes into preparing a guard to work in your property.
Guard supervision is among the main factors of good security guard service. When security companies deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel their job is not significant and they begin to see themselves as not as a region of the security group. When guards do not feel like part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how can your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most successful are: Officer Check-Ins
In case your guards must make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re on your property. These tracking systems allow the security guard business to track the time and log the action of the guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports which empower the security guard company to quickly get an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of those reports.
In addition to Officer Tour Tracking systems, we’ve found that having a method for guards to check in frequently with the security guard provider provides a method of earning certain each guard is secure and alert. Using guards check-in frequently with the security guard business, at least each 30 minutes, guards feel their safety is important and being awake and alert is an important part of their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your security while you aren’t there. Through these inspections, be sure that you ask your security guards questions about their responsibilities and duties to ensure they understand their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be confident the consultant is not actually a security guard business. If so, your audit is guaranteed to develop problems with your existing security guard business.